The Best VoIP Providers in 2023

VoIP can help small businesses save on hardware and IT costs. It also improves productivity and customer satisfaction.

Business VoIP systems work with desktop and mobile devices. They often offer auto-attendants, which route calls to the right person.

RingCentral offers US-based support and a customizable call flow builder. It integrates with Google apps and offers flexible plans, including unlimited calling in the US and Canada.

1. Ooma

As a VoIP phone system, Ooma has a very good customer rating on many of the top review sites. It allows employees to take business calls on any device they have an Internet connection on, including their mobile phones, laptops, and desktop computers.

Ooma offers both residential and business VoIP services. Its free residential plan, known as Basic, offers connectivity with the mobile app and HD audio for no monthly cost. Customers who want more features can upgrade to Ooma Premier, which costs less than $50 per month for unlimited voice minutes and a mobile app.

Ooma offers two different plans that are aimed at helping small businesses. Both plans include a virtual receptionist, a mobile app, extension dialing, and other useful business features. They also allow users to keep their traditional phone equipment, converting it to VoIP through special devices called ATAs (analog telephone adapters). Ooma’s Ooma Office plans are suitable for small businesses with a low to moderate daily call volume.

2. 8×8

For companies that rely on their phones to communicate with customers, reliability is a must. A good VoIP provider will prioritize voice traffic and use redundant data centers to ensure uptime. Additionally, they’ll provide a range of features to support team communication, including auto-attendants, call recording, and conferencing.

8×8 provides a cloud-based phone system that offers an intuitive routing setup and reliable call quality. It also includes a host of advanced features, such as call monitoring, AI speech analytics, and video conferencing. Its pricing plans are competitive and offer unlimited domestic calling, as well as international calls on its X2 and X4 tiers.

Its unified communications and contact center solution is ideal for businesses that are new to VoIP or looking for a more well-rounded platform. It offers a variety of integrations and click-to-call functionality with popular productivity apps, including Google Workspace, Salesforce, and HubSpot. Moreover, its platform can be easily accessed by employees on any device.

3. GoToConnect

With its unified communications platform, GoToConnect bundles phone, SMS messaging and video conferencing with a single, user-based pricing plan. It works on both desktop and mobile devices and includes HD voice, ad-hoc group video meetings with screen sharing and a variety of other tools that help businesses get the most out of remote work.

Its management portal provides insights and analytics on call quality to help improve productivity. Users can see their company’s overall performance in real-time and drill down on individual user or device stats to pinpoint areas for improvement. The dashboard also features a watchlist to keep tabs on employees with poor or fair call quality.

GoToConnect offers 24/7 customer support via email, phone or live chat widget on its website. It also encrypts communication and uses industry-leading security measures including SOC 2 audits and public SOC 3 reporting. It has a robust resource center that contains DIY tips, webinars, product guides, white papers and more to help users get the most out of their business communications tools.

4. CallRail

The CallRail call tracking and analytics platform is designed for marketers who rely on calls and inbound leads to drive success. It enables businesses to track phone, text, and online form submissions to identify which marketing campaigns are driving calls and generate the highest ROI. It also offers key features such as call recording, transcription and whisper messages, multi-touch attribution modeling, and advanced lead tagging.

Conversation Intelligence uses machine learning to transcribe and analyze calls, providing insights into caller behavior, sentiment, and intent. This feature helps businesses improve customer service and sales outcomes, while saving time and resources. It is available on all CallRail plans, including the Performance Plan.

Other CallRail features include call attribution, call forwarding and IVR routing, VoIP support, voicemail transcription, and SMS. It also provides out-of-the-box advanced reports, and has hundreds of integrations for bid management, CRM, and website analytics. It is agency-friendly and offers volume discounts. Moreover, the company’s system uptime has been excellent.